Return & Refund Policy
This Return & Refund Policy explains return eligibility, return requests, return shipping responsibilities, damaged, defective or incorrect items, refunds and cancellations for purchases made through lyvoran.com.
1. Return Window
Eligible return requests must be submitted within 30 days after the order is delivered.
Requests submitted after the applicable return period may not be eligible for return or refund, except where otherwise required by applicable law.
2. Return Eligibility
To be eligible for a standard return, the item should generally be:
- Unused and unworn;
- In its original condition;
- Free from damage caused after delivery;
- Returned with original labels, tags and packaging where applicable;
- Accompanied by valid order information.
These standard condition requirements do not prevent customers from contacting us regarding merchandise that arrived damaged, defective, incorrect, incomplete, or materially different from the product ordered.
3. How to Request a Return
Please contact our customer support team before sending any item back.
The authorized return destination may differ from our registered business address. Please obtain return instructions from customer support before sending an item.
4. Damaged, Defective, Incorrect or Incomplete Items
If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us promptly at service@lyvoran.com.
Please include your order number and, where relevant, clear photographs showing the issue so that we can review the request efficiently.
If the issue is confirmed, we will provide an appropriate replacement, refund, prepaid return method, or other suitable return solution at no additional cost to the customer.
5. Change-of-Mind Returns
Eligible change-of-mind returns may be accepted within the applicable return period provided the merchandise satisfies the standard return conditions described above.
Examples may include customer preference, ordering the wrong size, or deciding that an otherwise correctly supplied item is no longer wanted.
For approved change-of-mind returns, the customer is generally responsible for the cost of return shipping unless otherwise stated by our customer support team or required by applicable law.
6. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer preference: For returns resulting from customer preference, incorrect size selection, or other change-of-mind reasons, return shipping costs are generally the responsibility of the customer.
Merchant responsibility: If the item received is confirmed to be damaged, defective, incorrect, incomplete, or materially different from the product ordered, we will provide an appropriate replacement, refund, prepaid return method, or other return solution at no additional cost to the customer.
7. Non-Returnable Items
The following items may be excluded from standard change-of-mind returns where permitted by applicable law:
- Items that have been worn, used, washed or altered;
- Items damaged after delivery through misuse or improper care;
- Items missing original labels or required packaging;
- Items specifically identified as final sale or non-returnable before purchase;
- Items that cannot reasonably be returned for hygiene or safety reasons once opened or used.
These exclusions do not limit any rights that may apply to merchandise that arrived damaged, defective, incorrect, incomplete, or materially different from the product ordered.
8. Return Inspection
Returned merchandise may be inspected after receipt to confirm that the item meets the applicable return conditions.
For standard change-of-mind returns, if the returned item does not meet the stated eligibility requirements, the refund request may be declined where permitted by applicable law.
9. Refunds
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.
Approved refunds are typically processed by us within 5–10 business days.
After a refund has been issued by us, additional time may be required for the customer's bank, card provider or payment service to post the funds to the customer's account. This additional posting time is controlled by the relevant financial institution or payment provider.
10. Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.
If the return results from a confirmed damaged, defective, incorrect, incomplete, or materially misdescribed item, the customer will not be required to bear additional shipping costs associated with resolving the confirmed merchant-responsibility issue.
11. Exchanges
If you would like a different size, colour or product, please contact customer support to confirm available options.
Depending on stock availability and the circumstances of the request, the most efficient option may be to return the eligible item and place a new order.
12. Order Cancellation
If you wish to cancel an order, contact service@lyvoran.com as soon as possible.
We will make reasonable efforts to assist with the cancellation request, but cancellation cannot be guaranteed once an order has already entered processing or has been dispatched.
If an order has already been dispatched and cannot be cancelled, an eligible return may be requested after delivery in accordance with this Return & Refund Policy.
Business & Contact Information
Clear information about the company operating Lyvoran™.